Project Communications Management includes the processes necessary to ensure that the information

needs of the project and its stakeholders are met through development of artifacts and implementation

of activities designed to achieve effective information exchange. Project Communications Management consists of two parts.

The first part is developing a strategy to ensure communication is effective for stakeholders.

The second part is carrying out the activities necessary to implement the communication strategy.

The Project Communications Management processes are:

Plan Communications Management.

The process of developing an appropriate approach and plan for project

communication activities based on the information needs of each stakeholder or group, available organizational assets, and the needs of the project.

Manage Communications.

The process of ensuring timely and appropriate collection, creation, distribution, storage,

retrieval, management, monitoring, and the ultimate disposition of project information.

 The Monitor Communications.

process of ensuring the information needs of the project and its stakeholders are met.

Figure 10.1 provides an overview of the Project Communications Management processes.

Communication is the exchange of information, intended or involuntary.

The information exchanged can be in the form of ideas, instructions, or emotions.

The mechanisms by which information is exchanged can be in:

*  Written form. Either physical or electronic.

*  Spoken. Either face-to-face or remote. Formal or informal (as in formal papers or social media).

*  Through gestures. Tone of voice and facial expressions.

*  Through media. Pictures, actions, or even just the choice of words.

*  Choice of words. There is often more than one word to express an idea;

there can be subtle differences in the meaning of each of these words and phrases.

Communications describe the possible means by which the information can be sent

or received, either through communication activities, such as meetings and presentations,

or artifacts, such as emails, social media, project reports, or project documentation.