1. 1- EXPERT JUDGMENT 

Expertise should be considered from individuals or groups with specialized knowledge or training in the following topics:  

  • * Quality assurance,  

  • * Quality control,  

  • * Quality measurements,  

  • * Quality improvements, and  

  • * Quality systems. 

  1. 2- DATA GATHERING  

Data-gathering techniques that can be used for this process include but are not limited to:  

  • * Benchmarking. 

  • Benchmarking involves comparing actual or planned project practices

  • or the project's quality standards to those of comparable projects to identify best

  • practices, generate ideas for improvement, and provide a basis for measuring

  • performance.  

  • * Brainstorming. 

  • Brainstorming can be used to gather data creatively from a group of

  • team members or subject matter experts to develop the quality management plan that

  • best fits the upcoming project.  

  • Interviews. 

  • Project and product quality needs and expectations, implicit and explicit,

  • formal and informal, can be identified by interviewing experienced project participants,

  • stakeholders, and subject matter experts.  

  1. 3- DATA ANALYSIS  

Data analysis techniques that can be used for this process include but are not limited to:  

  • * Cost-benefit analysis.

  •  A cost-benefit analysis is a financial analysis tool used to

  • estimate the strengths and weaknesses of alternatives in order to determine the best

  • alternative in terms of benefits provided. A cost-benefit analysis will help the project

  • manager determine if the planned quality activities are cost effective.  

  • * Cost of quality. 

  • The cost of quality (COQ) associated with a project consists of one or more of the following costs:  

  • * Prevention costs.

  •  Costs related to the prevention of poor quality in the

  • products, deliverables, or services of the specific project.  

  • * Appraisal costs.

  •  Costs related to evaluating, measuring, auditing, and testing

  • the products, deliverables, or services of the specific project.  

  • * Failure costs (internal/external).

  • Costs related to nonconformance of the

  • products, deliverables, or services to the needs or expectations of the stakeholders.  

  1. 4- DECISION MAKING  

A decision-making technique that can be used for this process includes but is not limited to

multicriteria decision analysis.