This process goes beyond the distribution of relevant information and seeks to ensure that the information

being communicated to project stakeholders has been appropriately generated and formatted, and received by the intended audience.

It also provides opportunities for stakeholders to make requests for further information, clarification, and discussion.

Techniques and considerations for effective communications management include but are not limited to:

§  Sender-receiver models.

Incorporating feedback loops to provide opportunities for interaction/participation and remove barriers to effective communication.

§  Choice of media.

Decisions about application of communications artifacts to meet specific project needs,

such as when to communicate in writing versus orally, when to prepare an informal memo versus a formal report,

and when to use push/pull options and the choice of appropriate technology.

§  Writing style.

Appropriate use of active versus passive voice, sentence structure, and word choice.

§  Meeting management.

Preparing an agenda, inviting essential participants, and ensuring they attend. Dealing with conflicts within

the meeting or resulting from inadequate follow-up of minutes and actions, or attendance of the wrong people.

§  Presentations.

Awareness of the impact of body language and design of visual aids.

§  Facilitation.

Building consensus and overcoming obstacles such as difficult group dynamics, and maintaining interest and enthusiasm among group members.

Active listening.

Listening actively involves acknowledging, clarifying and confirming, understanding, and removing barriers that adversely affect comprehension.