Project Quality Management includes the processes for incorporating the organization's quality policy regarding planning,

managing, and controlling project and product quality requirements in order to meet stakeholders’ objectives.

Project Quality Management also supports continuous process improvement

activities as undertaken on behalf of the performing organization.

The Project Quality Management processes are:  

  • *Plan Quality Management.

  •  The process of identifying quality requirements and/or standards for the project and its deliverables,

  • and documenting how the project will demonstrate compliance with quality requirements and/or standards.  

  • *Manage Quality.

  •  The process of translating the quality management plan into executable

  • quality activities that incorporate the organization's quality policies into the project.  

  • *Control Quality. 

  • The process of monitoring and recording the results of executing the quality management activities to assess

  • performance and ensure the project outputs are complete, correct, and meet customer expectations.  

Figure 8.1 provides an overview of the Project Quality Management processes. 

The Plan Quality Management process is concerned with the quality that the work needs to have. Manage Quality is concerned

with managing the quality processes throughout the project. During the Manage Quality process, quality requirements identified

during the Plan Quality Management process are turned into test and evaluation instruments, which are then applied during the

Control Quality process to verify these quality requirements are met by the project. Control Quality is concerned with comparing

the work results with the quality requirements to ensure the result is acceptable. There are two outputs specific to the Project

Quality Management Knowledge Area that are used by other Knowledge Areas: verified deliverables and quality reports.